Question:
I was just hired and enrolled in the DC Plan, I tried to change my investment mix over the phone by calling PERA and selecting the DC option, but my Social Security number wasn’t recognized. What’s wrong?

Answer:
If you try to change your investment mix before your employer submitted notification to PERA of your retirement plan selection, your request may be denied. In order to transact with a Voya Participant Service Representative, you will need your PERA Identification Number (PIN), which is mailed after your first contribution is received. If you need immediate access to your account, contact the PERA Customer Service Center at 1-800-759-7372 (do not select the PERAPlus/DC option).