By participating in the Colorado PERA DC Plan, you are working to prepare for your future retirement. You may have questions—about Plan access, investment options, and more. To help you find out everything you need to know, we've put together a list of some of the most frequently asked questions and the answers that are submitted to our Participant Services Representatives.

• Who do I call if I have questions about PERA’s DC Plan?
• How do I contact a Participant Services Representative?
• What kind of transactions and services are available via the telephone?
• When are transactions effective?
• Can I cancel a transaction after I receive a confirmation number?
• I was just hired and enrolled in the DC Plan, I tried to change my investment mix over the phone by calling PERA and selecting the DC Plan option, but my Social Security number wasn’t recognized. What’s wrong?
• I was recently hired and failed to make my Plan selection during the first 60 days of service and now I want to switch to the PERA DC Plan. What do I have to do?
• What happens to my contributions during the first 60 days of service while I’m deciding which plan to enroll in?
• I recently moved. How do I change my address?
• Can I use my existing PIN to access my account information?
• I forgot my PIN. How can I get another one?
• When can I expect my quarterly statements to arrive?
• How do I request a DC payout at the time I terminate PERA-covered employment?
• How do I submit a Plan form?
• How do I use the Self-Directed Brokerage Account?
• Can I use my DC Plan account to purchase service credit?
• Who do I call if I have more questions?
• What are the New York Stock Exchange holidays?



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