Question:
I was just hired and enrolled in the PERAPlus 401(k) Plan, I tried to change my investment mix over the phone by calling PERA and selecting the PERAPlus option, but my Social Security number wasn’t recognized. What’s wrong?

Answer:
If you try to change your investment mix before your employer submitted your PERAPlus 401(k) contributions, your request may be denied. In order to transact with a Voya Participant Service Representative, you will need your PERA PIN, which is mailed after your first contribution is received. If you need immediate access to your account, contact the PERA Customer Service Center at 1-800-759-7372 (do not select the PERAPlus/DC option).