Question:
Who do I call if I have questions on the PERAPlus Plan?

Answer:
Call 1-800-759-7372 and select the PERAPlus option. You will be asked to enter your Social Security number and PERA PIN. A recording will guide you through the menus, and you may make selections by pressing the appropriate keys on your telephone keypad. You may also opt out of the automated telephone system to speak with a Participant Services Representative by pressing "0" any time after entering your Social Security number and PIN.

Question:
How do I contact a Participant Services Representative?

Answer:
If you need help with any Plan transaction, call 1-800-759-7372 and select the PERAPlus option. You can press "0" on your telephone keypad any time after selecting the PERAPlus option to talk with a Participant Services Representative. Participant Services Representatives are trained specialists who are knowledgeable about the provisions of the Plan.

Question:
What kind of transactions and services are available via the telephone?

Answer:
You may:

• Check account balances.
• Check fund performance.
• Request a confirmation of your account balance.
• Transfer balances from one fund to another.
• Request an eligible withdrawal (after notification of eligibility by Voya).
• Request a final distribution.
• Request Plan literature.

Question:
When are transactions effective?

Answer:
Transactions completed before 2:00 p.m. (Mountain time) are effective the same business day. Transactions completed at 2:00 p.m. (Mountain time) or after are effective the next business day.

Question:
Can I cancel a transaction after I receive a confirmation number?

Answer:
Yes, transactions can be canceled any time before 2:00 p.m. (Mountain time) on the same day. Transactions may be canceled by logging on through PERA's website:

• Click "Back to Login"
• Enter your User ID and password, then click on "PERAPlus 401(k) Account Access"

Select the appropriate account transaction under "Pending Transactions." The screen will remind you that you have a transaction pending. If you want to cancel your transaction, click on "Cancel Transaction" and the system will generate a confirmation number that acknowledges that you have completed this transaction. A confirmation statement will be mailed to your home address within three business days.

Question:
I was just hired and enrolled in the PERAPlus 401(k) Plan, I tried to change my investment mix over the phone by calling PERA and selecting the PERAPlus option, but my Social Security number wasn’t recognized. What’s wrong?

Answer:
If you try to change your investment mix before your employer submitted your PERAPlus 401(k) contributions, your request may be denied. In order to transact with a Voya Participant Service Representative, you will need your PERA PIN, which is mailed after your first contribution is received. If you need immediate access to your account, contact the PERA Customer Service Center at 1-800-759-7372 (do not select the PERAPlus/DC option).

Question:
I recently moved. How do I change my address for Plan information and transactions?

Answer:
Participants must change their addresses directly through PERA.

Question:
Can I use my existing PERA PIN to access my account information?

Answer:
You will need to log in using a User ID and password to access your account information online.

If you have not yet created your User ID and password to access your PERA account, you will first log in using your Social Security number (SSN) and PIN. You will then be prompted to create a new security user profile including a User ID and password. Once you have completed your security profile, you will only be able to log on using your User ID/password combination.

Note: You will still need to use your PIN when calling Voya to obtain Plan information or to speak with a Participant Services Representative.

Question:
I forgot my PIN. How can I get another one?

Answer:
Call PERA at 1-800-759-7372 (do not select the PERAPlus option) and speak with a PERA Customer Service Representative.

Question:
How do I use the Self-Directed Brokerage Account?

Answer:
You must transfer $1,000 or more to open a Self-Directed Brokerage Account with TD Ameritrade and must keep at least $500 invested in the PERAdvantage funds. Money in the PERAdvantage funds will be used to pay the annual $50 self-directed brokerage fee. You will also be subject to additional transaction and management fees for your activities and investments in the brokerage account. The Plan administration asset-based fee for the Self-Directed Brokerage Account has been reduced to 0 percent because PERA receives revenue sharing from TD Ameritrade.

Self-Directed Brokerage Account Application Form

Question:
When can I expect my quarterly statements to arrive?

Answer:
Generally, quarterly statements are available no later than 15 business days after the end of the quarter. Beginning with your third quarter 2019 statement, your statement will be available exclusively online and you will no longer receive paper statements in the mail. You can update your Communication Preferences to sign up for edelivery and receive notifications when your statements are ready to view.

If you prefer to receive paper copies of your statements, you can update your Communication Preferences online or by calling 1-800-759-7372 and selecting the PERAPlus/DC option.

Question:
How do I request a payout at the time I terminate PERA-covered employment?

Answer:
You can print a Participant Termination Notification Form located in the Forms section of this website. This form will notify the Plan that you have terminated PERA-covered employment and are eligible to withdraw your account. After the Plan receives the form, call 1-800-759-7372 and select the PERAPlus option to request a distribution of your PERAPlus 401(k) account. You are encouraged to speak with your tax professional or financial planner before deciding how to take your distribution.

Question:
How do I submit a Plan form?

Answer:

By fax:
1-888-310-6019

By regular mail:
Voya
Attn: Colorado PERA
P.O. Box 389
Hartford, CT 06141

Overnight mail:
Voya
Attn: Colorado PERA
One Orange Way
Windsor, CT 06095

Question:
Where do I send my loan payoff or partial loan prepayment?

Answer:

By regular mail:
Voya
Attn: Colorado PERA
PO Box 990071
Hartford, CT 06199

Overnight mail:
Voya
Attn: Colorado PERA
One Orange Way
Windsor, CT 06095

Please note: Loan payoff and partial loan prepayments must be made with a certified check, cashier's check, or money order. Personal checks and cash will not be accepted. Partial loan repayments must also be accompanied by this 401(k) Plan Loan Partial Prepayment Form.

Question:
How quickly can I get my money when I make requests for loans, withdrawals, and distributions?

Answer:
Generally, withdrawal and distribution checks are mailed first class within three business days of receiving all of your signed forms and documents.

For loans, it takes about three business days after your initial loan request to generate a loan note. Providing the loan is approved, a check will be issued and mailed within three business days after the Plan receives your completed and signed documents.

Non-hardship withdrawals (after age 59½) and final distributions can be requested online or by the phone. The distribution check will be mailed within three business days. Hardship Withdrawal prefilled forms may also be created online. You may access the prefilled form at the Menu Option: Account, Withdrawals, Request a Withdrawal or by calling 1-800-759-7372 and selecting the PERAPlus option.

Question:
How do I find out how much I owe on my loan(s)?

Answer:
Your outstanding loan balance is available by logging on to your PERAPlus account through PERA's website and selecting "Loans". Please note the outstanding loan balance noted on the website may not be the payoff amount due. For information on paying off your loan, please call 1-800-759-7372 and select the PERAPlus option.

At any time you may repay the full outstanding balance of your loan with a certified check, cashier's check, or money order without penalty. Personal checks and cash will not be accepted.

Question:
How many loans can I have at the same time?

Answer:
You can take out a maximum of two loans at the same time. Defaulted loans and accrued interest on loans will be used in calculating loan availability. If you default on a loan you will not be allowed to take another loan.

Question:
What happens if I default on a loan?

Answer:
If you default on a loan from your account, it is considered to be a “deemed distribution.” If the loan is from your pre-tax account, you’ll owe income taxes on the money, and if you’re under age 59½, an additional 10 percent early withdrawal penalty may be assessed on the amount that is being defaulted. If the loan is from your Roth account, the deemed distribution will not be treated as a qualified distribution. If you have a defaulted loan you will not be allowed to take another loan.

Question:
Can I repay a loan even after it’s been considered “in default?”

Answer:
Yes, you can repay a defaulted loan, together with accrued post-default interest. This repayment must be made in a lump-sum with after-tax dollars.

Question:
I have a current loan and I'm on a military leave of absence. How do I handle my loan payments?

Answer:
You may continue to make your loan payments via ACH. If your loan was issued prior to October 1, 2011 and your loan repayments are made via payroll deduction you may submit manual monthly loan payments via cashier’s check, certified check, money order or personal check made payable to the Colorado PERA 401(k) Plan. Participants on military leave are allowed to suspend payments for up to five years equal to the time they are on leave. Interest will accrue on missed loan payments and the loan's maturity date will be extended by the length of time that you were on military leave.

Question:
Can I use my PERAPlus account to purchase service credit?

Answer:
Yes, you may use the pre-tax funds in your account to purchase service credit if you meet certain conditions. You may use your PERAPlus 401(k) account to purchase service credit two times per calendar year. Contact PERA or refer to PERA's Purchasing Service Credit brochure for more information.

Question:
Who do I call if I have more questions?

Answer:
Call 1-800-759-7372 and select the PERAPlus option. Then press "0" to speak to a Participant Service Representative. Participant Services Representatives are available Monday through Friday, 6:00 a.m. to 6:00 p.m. (Mountain time), except on New York Stock Exchange holidays.

Question:
What are the New York Stock Exchange holidays?

Answer:
The New York Stock Exchange is open from Monday through Friday 7:30 a.m. to 2:00 p.m. (Mountain time) and observes the following holidays:

New Year's Day
Martin Luther King, Jr. Day
Presidents' Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day