By participating in PERA’s 401(k) Plan, you are working to prepare for your future retirement. You may have questions–about plan access, investment options, and more. To help you find out everything you need to know, we've put together a list of some of the most frequently asked questions and the answers that are submitted to our Participant Services Representatives.

• Who do I call if I have questions on PERAPlus Plan?
• How do I contact a Participant Services Representative?
• What kind of transactions and services are available via the telephone?
• When are transactions effective?
• Can I cancel a transaction after I receive a confirmation number?
• I was just hired and enrolled in the 401(k) Plan, I tried to change my investment mix over the phone, but my Social Security number wasn't recognized. What’s wrong?
• I recently moved. How do I change my address for Plan information and transactions?
• Can I use my existing PIN to access my account information?
• I forgot my PIN. How can I get another one?
• How do I use the Self-Directed Brokerage Account?
• When can I expect my quarterly statements to arrive?
• How do I request a payout at the time I terminate PERA-covered employment?
• How do I submit a Plan form?
• Where do I send my loan payoff or partial loan prepayment?
• How quickly can I get my money when I make requests for loans, withdrawals, and distributions?
• How do I find out how much I owe on my loan(s)?
• How many loans can I have at the same time?
• What happens if I default on a loan?
• Can I repay a loan even after it's been considered "in default?"
• I have a current loan and I'm on a military leave of absence. How do I handle my loan payments?
• Can I use my 401(k) to purchase service credit?
• Who do I call if I have more questions?
• What are the New York Stock Exchange holidays?



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